Returns & Exchanges

Terms & Conditions:

  1. Returned/exchanged item(s) must be in original condition (unworn, unwashed, unsoiled and unaltered) with all the original packaging, price tags, and labels.
  2. Discounted/promotional items will not be accepted for return/exchange unless confirmed to be a manufacturing defect. Only apparels and shoes can be returned if the purchased item(s) do not fit.
  3. LBJR Marketing Sdn Bhd reserves the right to deny a refund/exchange if the item(s) does not meet the requirements stated.

Return via courier - Online Purchase Item(s) only:

  1. Notify us within 14 days of receipt.
Return item(s) to the below address and include the following with the return parcel:

i) Original Receipt
LBJR Marketing Sdn Bhd
Level 5-12, Ikon Connaught,
Lot 160, Jalan Cerdas, Taman Connaught, Cheras,
56000 Kuala Lumpur

Attn: E-Commerce Department

 

Note:

  • Return of item shipping costs is borne by customer
  • We will not be responsible for goods lost or damage in transit
  • Item purchased online shall not be returned in any of our boutiques or counters. You are required to return the item via shipping only.
  • Any returned item that is not accompanied by receipt will not be accepted
  • Refunds will be in the form of bank transfer only.

Returns & Exchanges

  1. What is your return policy?
    Returns are accepted if you notify us via email and return the item to us within 14 days of receipt. Returned item without notification will not be accepted. The product you return must be in new, unused, and unworn condition with all the original packaging. 

  2. I have received a faulty/incorrect item. What should I do?
    We apologies profusely for this blunder. Please kindly contact our e-Customer Care Personnel immediately at ecustomer@thelbg.com attached with a picture of your item where the part of faulty appears at and include a short description of the item along with your order number. We will exchange your item for a new one if you just received it from Shop Online The LBG.com In the event your faulty item is out of stock, we will reimburse you in the form of bank transfer.

  3. Can I return item that don’t fit?
    Unfit item cannot be returned. 

  4. How long does a refund take?
    Refund will take up to 10 to 14 working days for the funds to be reflected in your account.

  5. Can I return an item to one of the boutiques and/or counters?
    No, item cannot be returned to the boutiques and counters. You are required to return the item via shipping only.
  1. Will you refund my return delivery charges?
    STRICTLY NO REFUNDS for any shipping & handling charges paid. Return delivery charges from East Malaysia or any countries out of Malaysia are required to be borne by you. 

  2. How do I know if you have received my returned items?
    Once we have received your returned parcel, we shall notify you via your registered email.

  3. How do I receive a refund?
    After we have received and verified the returned item, our e-Customer Care Personnel would proceed to credit the specific amount into your bank account.

  4. I have been refunded the incorrect amount. What should I do?
    Please kindly report to our e-Customer Care Personnel at ecustomer@thelbg.com